Privacy Policy

This Privacy Policy describes how c7c7 ("we", "us", or "our") collects, uses, stores, and shares information about you when you use our website at c7c7.bio, our mobile platforms, and all related services (collectively, the "Platform"). By accessing or using the Platform, you agree to the collection and use of information in accordance with this policy.

c7c7 is committed to protecting the privacy and personal data of every user on our platform. We handle all information responsibly, in compliance with applicable data protection standards, and we are transparent about the ways in which your data is processed. This policy applies to all users accessing the Platform from Bangladesh, including players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

1. Information We Collect

We collect several categories of information to provide and improve our services to you. The types of data we gather depend on how you interact with the Platform.

Personal Information You Provide

When you register an account, deposit funds, withdraw winnings, or contact our support team, you may provide us with the following personal information:

• Full name, date of birth, and gender
• Email address, mobile phone number, and residential address
• National ID, passport, or other government-issued identification documents for KYC verification
• Payment details, including bKash wallet numbers, Nagad numbers, Rocket numbers, Upay numbers, and bank account references
• Any other information you voluntarily submit through support tickets, feedback forms, or promotional entries

Information Collected Automatically

When you access the Platform, certain technical information is collected automatically through cookies, log files, and similar tracking technologies, including:

• IP address, browser type, device type, and operating system
• Pages visited, time spent on pages, links clicked, and referral URLs
• Session data, game activity logs, and betting history associated with your account

2. How We Use Your Information

The information we collect from you serves specific, lawful purposes related to the operation of the Platform and the delivery of our services. We use your data for the following purposes:

• To create and manage your c7c7 account, including identity verification (KYC) and age checks to ensure all players are 21 years of age or older
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank transfer channels
• To deliver and personalise your gaming experience, including cricket betting, slots, live casino, and crash games
• To send you account-related notifications, security alerts, promotional offers, and important service updates via email or SMS
• To detect, investigate, and prevent fraudulent activity, money laundering, or other prohibited conduct on the Platform
• To comply with applicable legal obligations, regulatory requirements, and to resolve disputes or enforce our Terms and Conditions

3. Sharing Your Information

c7c7 does not sell, lease, or otherwise transfer your personal data to third parties for their own commercial purposes. We may, however, share limited data with trusted parties in the following specific circumstances:

• Payment processors and financial service providers (such as bKash, Nagad, Rocket, Upay, Visa, and Mastercard partner institutions) to facilitate transactions on your behalf
• Game content providers and technology suppliers who operate under strict confidentiality agreements and data protection standards
• Law enforcement agencies, government authorities, or regulatory bodies where we are legally required or have a legitimate legal basis to disclose your information
• Fraud prevention and anti-money-laundering partners who help us maintain the integrity and safety of the Platform

In any event where we share data with third-party service providers, we implement appropriate data-processing agreements and technical safeguards to ensure your personal data remains protected and is used only for the stated purposes.

4. Cookies and Tracking Technologies

c7c7 uses cookies and similar tracking technologies to operate our Platform effectively, remember your preferences, and improve the overall experience. A cookie is a small text file that is placed on your device by our web server when you visit the Platform.

We use the following types of cookies:

• Essential cookies — required for core Platform functionality including session management, login state, and security features; these cannot be disabled without impairing your ability to use the Platform
• Analytical cookies — help us understand how users interact with the Platform, which pages are most visited, and how we can improve performance and content delivery
• Preference cookies — remember your language settings, display choices, and other personalisation options so that each visit to the Platform feels familiar and tailored to you

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality and performance of parts of the Platform. Continued use of the Platform after being informed about our cookie use constitutes your consent to our cookie policy.

5. Data Retention

c7c7 retains your personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. Specifically, account data is retained for the duration of your active account and for a period of up to seven (7) years following account closure to comply with anti-money-laundering, fraud prevention, and legal record-keeping requirements.

Transaction records, game logs, and financial data are retained in accordance with applicable financial regulations. When your personal data is no longer required, we securely delete or anonymise it in line with industry best practices.

6. Your Rights

As a user of the c7c7 Platform, you have several rights with respect to your personal data. You may exercise any of these rights by contacting us at [email protected]. We will respond to valid requests within a reasonable timeframe.

• Right of access — you may request a copy of the personal data we hold about you at any time
• Right to rectification — if any personal data we hold is inaccurate or incomplete, you have the right to request correction
• Right to erasure — in certain circumstances, you may request that we delete your personal data, subject to applicable legal retention obligations
• Right to object — you may object to the processing of your personal data for direct marketing purposes at any time
• Right to data portability — you may request that we provide your personal data in a structured, machine-readable format for transfer to another service provider

7. Security of Your Data

c7c7 takes data security seriously and implements a range of technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our Platform is protected by SSL (Secure Socket Layer) encryption, and all sensitive data transmissions are secured using the latest TLS protocols. Access to user data within our organisation is restricted to authorised personnel on a strict need-to-know basis.

While we apply robust security measures, no method of electronic data transmission or storage is completely impenetrable. We encourage you to protect your own account by choosing a strong, unique password, enabling any two-factor authentication options we offer, and never sharing your login credentials with any third party. If you suspect unauthorised access to your c7c7 account, please contact us immediately at [email protected].

8. Payment Data and Financial Information

When you make a deposit or withdrawal on the c7c7 Platform using bKash, Nagad, Rocket, Upay, or any supported bank transfer method, your payment credentials and transaction details are handled by our trusted payment processing partners. c7c7 does not store full payment credentials such as complete mobile wallet PINs or full bank account numbers on our servers. We retain only the minimum transaction reference data necessary for reconciliation, dispute resolution, and legal compliance.

All financial transactions on the Platform are subject to our anti-fraud and anti-money-laundering controls. Unusual or suspicious transaction patterns may be flagged for review, and we reserve the right to request additional verification documentation in accordance with applicable KYC requirements before processing any withdrawal request.

9. Children's Privacy

The c7c7 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or store personal data from individuals under the age of 21. All new account registrations require users to confirm that they meet the minimum age requirement, and our KYC verification process is designed to detect and prevent underage access.

10. Changes to This Privacy Policy

c7c7 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-Platform notification.

Your continued use of the c7c7 Platform following the publication of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your personal data. If you disagree with any changes, you must stop using the Platform and may request account closure by contacting our support team.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way c7c7 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are here to help.